A possible reason for the ‘XFI Gateway Offline’ issue could be a conflict with your Firewall settings or antivirus software. It is important to consider that these security measures may interfere with the proper functioning of your XFI Gateway.
How do I get my xFi gateway back online?
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Why won t my Xfinity gateway go online?
Confirm that all equipment cables are securely plugged in, including the coaxial cable connecting the wall outlet to your equipment. Make sure to tighten the coaxial cable as much as possible using your fingers. If you’re experiencing any connection issues, try power cycling or rebooting your equipment. Simply unplug it, wait for one minute, and then plug it back in.
This simple method has been proven to fix many connection problems.
How do I fix my gateway offline?
If any of the cache disks linked to your gateway are removed, changed, resized, or corrupted, it can cause your gateway to go offline. In the event that a functioning cache disk is taken out from the hypervisor host, there are steps you can take to resolve the issue. First, shut down the gateway. Then, re-add the disk to ensure proper functionality.
Why is my WiFi gateway offline?
The disconnection of the gateway from your customer’s router or the failure of the physical port on the router or switch can be the cause of the issue. It is also possible that your customer’s router is blocking software Port 1883 or the iMist server is currently down. Another potential reason could be a failure of the gateway itself or a problem with the ethernet cable connecting the gateway to the router.